Website: BuzyMart.in
Last Updated: 16 October 2026
At BuzyMart.in, we aim to provide quality products and a satisfactory shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so that we can help resolve the issue.
1. Return Eligibility
Products may be eligible for return or replacement under the following conditions:
- The product received is damaged or defective.
- The product received is different from the product ordered.
- The order contains missing items.
- The product is eligible for return under the specific product listing or applicable law.
To be eligible for a return, the product should generally be unused and returned with its original packaging, tags, accessories, and invoice, where applicable.
Certain products may not be eligible for return due to hygiene, safety, perishability, or other legitimate restrictions. Any such restrictions will be communicated on the relevant product page and will remain subject to applicable consumer protection laws.
2. Reporting Damaged, Defective, or Incorrect Products
Please contact us within 48 hours of delivery if you receive a damaged, defective, incorrect, or incomplete product.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs or a video showing the issue, where applicable.
We will review your request and inform you of the next steps. The 48-hour reporting period is intended to help us investigate delivery issues and does not limit any rights available to you under applicable law.
3. Refund Policy
Refunds may be provided in the following situations:
- A return is approved and a refund is applicable.
- An order is cancelled before dispatch, where cancellation is permitted.
- An order cannot be fulfilled by BuzyMart.in.
- A refund is otherwise required under applicable law.
Approved refunds will generally be processed to the original payment method. If the original payment method cannot accept the refund, we will contact you to arrange a lawful alternative.
After the refund is initiated, the time taken for the amount to appear in your account may depend on your bank, payment provider, or financial institution.
4. Return and Replacement Process
To request a return or replacement:
- Contact our customer support team with your order details.
- Explain the reason for the request and provide supporting photographs, if applicable.
- Wait for confirmation and return instructions.
- Return the product using the agreed process, where a return is required.
- We will inspect the product, where appropriate, and communicate the resolution.
Approved requests may result in a replacement, refund, or another remedy as applicable to the circumstances and the law.
5. Order Cancellation
Customers may request cancellation before an order is dispatched by contacting our support team.
Once an order has been dispatched, cancellation may not be possible through the normal cancellation process. However, any cancellation, return, or refund rights available under applicable law will continue to apply.
If BuzyMart.in cancels an order or is unable to fulfil it after payment, any refund due will be processed accordingly.
6. Non-Returnable Products
Unless required otherwise by applicable law or expressly stated on the product page, the following categories may be excluded from ordinary change-of-mind returns:
- Perishable goods and products with a short shelf life.
- Personal care or hygiene products that have been opened or used.
- Sealed products that cannot reasonably be returned for health or hygiene reasons once unsealed.
- Customised or made-to-order products.
- Products specifically identified as non-returnable on their product pages.
These exclusions do not remove any applicable rights relating to defective, damaged, misdescribed, or incorrectly supplied products.
7. Return Shipping Charges
If a return or replacement is required because we supplied a damaged, defective, incorrect, or incomplete product, BuzyMart.in will communicate the appropriate return arrangements.
For other eligible returns, responsibility for return shipping charges will be communicated before the return is arranged, subject to applicable law and the terms displayed on the relevant product page.
8. Refund Processing Time
We aim to review refund requests promptly. Once a refund is approved, we will initiate it within a reasonable period and communicate the expected processing time.
The final credit date depends on the payment provider and the customer’s bank. If the refund has not appeared within the communicated period, please contact us with your order number.
9. Products Damaged During Delivery
Please inspect your package after delivery. If the product or packaging appears damaged, take photographs where possible and notify us promptly.
We will review the available information and coordinate an appropriate resolution.
10. Contact Us
For refund, return, replacement, or cancellation requests, please contact:
Website: https://buzymart.in
Email: whitefieldservice99@gmail.com
Phone / WhatsApp: 7795585046
Business Address: 29, HP gas lane, Hagadur, Whitefield, Bengaluru-560066.
Please include your order number in all communications to help us resolve your request efficiently.
11. Policy Updates
BuzyMart.in may update this policy when necessary. The latest version will be published on this page. Any applicable consumer rights under Indian law will continue to apply.
By placing an order on BuzyMart.in, customers acknowledge this policy and the applicable terms of sale.